Computer Broke

bleckuhffinity · 07-21-2008, 09:39 AM

For the past few days, after booting up my Acer Aspire 5670 laptop, neither the touchpad, nor the keyboard, nor the USB mouse I use respond at all. Once I get to the Windows (XP) log in screen it all stops working, although sometimes I manage to log in for a little bit, only to have them all stop working again within about a minute. I'm 99% certain it's a Windows problem, since I can get into the BIOS and set up just fine, and use the keyboard there, but once Windows loads up everything quits out. I think it may be connected to an error message I got the last time I shut down, which said that program "CTclicker.exe" or something (most likely not accurate, though I believe it had click in the name) was not responding and gave me the option to end then. I did, and ever since then the keyboard has been acting up. I tried googling Acer keyboard problems, I tried restoring the defaults in the Setup menu for the computer, but none of that has worked. The only thing I can think of now would be to somehow replace whatever file's corrupted or do a complete Windows reinstall, which I would like to avoid. It's worth noting that somehow after the first time this happened I managed to get my computer to boot properly again with keyboard working, and that lasted until I was forced to turn it off completely again. So I really have no idea what's wrong with it. Any help would be appreciated.

edit: I forgot to say, the keyboard/touchpad also work just fine in Safe Mode.

**jaymind** · 07-21-2008, 01:58 PM

Check your services for that CTClicker.exe (or whatever it was). Most laptops have a keyboard input service running to monitor the keyboard since laptop keyboards are non-standard. It sounds like this is not started or is faulty for some reason.

Start in the services first and see if you can find it and if it is running or not. You could also try MSCONFIG to see if it's set as a start up service and try to find it that way.

**Conscript** · 07-21-2008, 02:40 PM

Maybe try reinstalling the touchpad driver from here. http://support.acer-euro.com/drivers...k/as_5670.html

bleckuhffinity · 07-21-2008, 11:50 PM

Reinstalling the drivers didn't work, I'm running a virus scan right now and it turned up some stuff so we'll see. I couldn't find anything in the service/startup settings that corresponded to keyboard/mouse/touchpad stuff, so I wasn't really sure what to change. Is there an easy way to tell what services I need to have to get my computer running normally and what I don't?

Also, yesterday I tried a Windows system restore back to a few days before this problem came up but that didn't do anything, so I'm guessing using that won't work.

**icky** · 07-22-2008, 12:22 AM

If your virus scan turned up some stuff, that is most certainly the source of your problem.

bleckuhffinity · 07-22-2008, 07:02 AM

Quote:

Originally Posted by icky

If your virus scan turned up some stuff, that is most certainly the source of your problem.

I used avast! and it came up with just one trojan which I erased, and the problem persists.

bleckuhffinity · 07-22-2008, 08:56 AM

Well, I went into MSConfig and disabled the Synaptics touch pad software, as well as something called CTChecker.exe, in the startup menu, and now everything seems to be working. Don't know how, don't know why, but s'all good.

So, thank you Jaymind for the suggestion that ultimately solved it, as well as Conscript and Icky for being sweethearts <3

**icky** · 07-22-2008, 03:00 PM

Quote:

Originally Posted by bleckuhffinity

I used avast! and it came up with just one trojan which I erased, and the problem persists.

Ah ok. In my experience, when one discovers signs of infection on their system along with sudden mysterious behaviour, it is almost always a mess. A single trojan, which may or may not be a false positive is no big deal.

bleckuhffinity · 07-22-2008, 09:57 PM

Okay, well, it worked fine on the first reboot after disabling that stuff, but then when I rebooted it again the problem came right back, although the USB mouse seems to be working right now. So I don't know. And this laptop came with Windows XP pre-installed, and I can't find the recovery CD I made when I got it, so I wouldn't know how to reinstall Windows or any of that. Is there a way for me to make another recovery CD or get one without having to buy Windows again?

Meers007 · 07-23-2008, 12:48 AM

When you went into msconfig, did you turn everything off, or just the drivers for the keyboard/mouse?

Also, look around your Control Panel and see if there's something in there. Otherwise call the company and ask them and they should be able to send them out to you.